Better Dialogue, Better Information, Better Action - CDAC Network

Improving preparedness and delivery of humanitarian assistance by focusing on information sharing and communication with people in communities affected by disasters.

About the project

Predictable, coordinated and resourced two-way communication is an area where small investments can achieve big results. However, analysis of past humanitarian responses suggests a gap between the recognition of the importance of this and what actually happens. This is because of a lack of knowledge and skills amongst practitioners and managers, good practices not being reinforced through institutional and policy environments and low level of understanding of the benefits for investing in two-way communication. Where humanitarian responders do share information and set up two-way communication processes, there tends to be a general lack of coordination and there is limited engagement with existing channels such as media outlets, civil society groups or community leaders.

The CDAC Network has come together to develop capability and learn from two pilot initiatives in Bangladesh and South Sudan. The former is a country that regularly experiences natural disasters and the latter is severely affected by conflict.


The three aims of this project are to:

1. Improve the ability of humanitarian responders to communicate with affected communities

2. Generate evidence and research to influence response and humanitarian policy

3. Establish communication working groups that convene relevant partners for joint action and advocacy.

The story so far

The establishment of working groups has helped collaboration and helped raise the profile of Communication with affected Communities amongst officials, senior policy makers and agencies. In Bangladesh a website called ‘Shongjog’, which means ‘linking’, has been launched to reflect the work of the partners. In South Sudan more than 70 agencies were at the formal launch of the working group at the end of 2015 and heard the UN deputy Humanitarian Coordinator in the country say that communication is needed so the ‘aid encounter is more accountable and transparent’. Gaps and needs assessments in both countries have informed the work of the groups and been used as advocacy tools to demonstrate to senior humanitarian staff that this is an area needing more action.

The CDAC Network’s 'Foundation Training', which was developed to help build capacity and develop knowledge within humanitarian organisations, has so far been delivered to over 40 humanitarian staff as part of the DEPP project in South Sudan and Bangladesh. In Bangladesh an aid worker said the training helped to ‘put himself in the shoes’ of those affected by flooding and as a result he approached his work differently, which in this case led him to realise that communities were using dirty water and appropriate responses needed to be developed to keep them safe.

An innovative component of the project has come on line with the first grants under a Flexible Funding Mechanism. The mechanism funds joint actions that have been developed by the working groups and were developed to address the gaps and needs identified in regards to communicating with communities. The joint actions include a project in the cattle camps of South Sudan to use communication to reduce raiding and one to develop an indigenous message library for emergencies based on the CDAC Network library. In Bangladesh there are projects starting to build training capacity, identify best practices, build advocacy at the policy level and develop guidelines for community radio approaches in emergencies. Organised activities in South Sudan were suspended after fighting broke out in the capital Juba in July 2016.

Where is the project taking place?

Who is involved?

The CDAC Network project is managed in conjunction with BBC Media Action, Internews, Thomson Reuters Foundation and World Vision. Within the working groups in Bangladesh and South Sudan are 15 and 22 other agencies respectively, reflecting a mix of international and national organisations, government and media development agencies.


A total of £3,000,000 is allocated to this project which will run from April 2014 to December 2017.


To read more about the learning gained from the delivery of this project and other DEPP projects, please visit

Key contacts

Jonathan Napier

DEPP Programme Manager
Communicating with Disaster Affected Communities and World Vision UK