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Rumour Tracking and Management

Call for good practice submissions

Blog Post

Do you track rumours, misinformation or disinformation as part of your work? Know what to do next when you have identified a rumour to manage it? If you are currently working on rumour tracking and management, the CDAC Network want to hear about your work.

The CDAC Network is producing a good practice guide on rumour tracking and management in humanitarian response, funded by the Humanitarian Leadership AcademyAs part of this, we would like to hear from practitioners about their current practices in rumour tracking and management. Though the guide will be aimed at use in humanitarian response we are keen to hear examples from other sectors, such as the development or private sector as well. Your inputs, alongside a desk review and key informant interviews, will be used to identify good practice, case studies, practitioner’s tools and learning in this field to enable the scaling up of the practice in the sector. The final product will be launched mid-2017 through a series of webinars.

The call: We are asking for examples of initiatives or approaches that identify, monitor and address rumours that directly impact people affected by disaster, or that impact the delivery of humanitarian assistance to communities.  We are interested in examples from chronic emergencies, conflict settings, public health emergencies as well as slow and rapid onset crises, as well as examples from outside the humanitarian sector.

We are interested to in both single agency rumour tracking and management and multi-agency or collaborative examples. You do not need to be a CDAC Network member to contribute – in fact we’d love to hear from organisations that aren’t as well.

Some of the areas we are interested in: 

  • How do you identify rumours in your work? Who identifies the rumours? How do you assess whether it is dangerous or problematic?
  • What happens when you have identified a rumour? How do you take action to address rumours? Are they referred onwards for action? To whom?
  • Do you collaborate with other people or teams in your agency or outside of your agency? With whom?
  • Do you have examples of when you have addressed a rumour and this has had better outcomes for people affected by disaster? Or where your humanitarian programme has been more effective / efficient as a result?
  • What successes or challenges have you had in your rumour tracking work? What have you learnt?


How to contribute: Anyone can contribute by by answering a series of questions designed to help you share your examples of practice with the right level of detail for us to analyse and make best use of. The questionnaire will take at least one hour to complete, though this may take longer or shorter, depending on the length of your answers. If you want to be able to come back to your answers later, please request an offline form.

Complete the questionnaire online on Typeform or

Request an offline form (Word format) from

If you know about an organisation that is working on rumour tracking and management that should be considered in this guide please share this information with them or let us know and we will follow up with them. 

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  • by Antigone Mathianaki