HOW TO MAKE A COMPLAINT?
A complaint can be raised either by completing the form below, email, phone, text, or in writing to:
Safeguarding Focal Point
The Office Group, Albert House,
2nd Floor,
256 - 260 Old Street,
London EC1V 9DD
reporting@startnetwork.org
safe@startnetwork.org
+44 7469 154449
WHO CAN MAKE A COMPLAINT?
A complaint can be made by any supporter, partner organisation, community or individual with whom we work, or any member of the public whether an individual, company or other entity, in the UK for anywhere else in the world.
Anyone has the right to make direct contact with the UK Charity Commission at this link: https://forms.charitycommission.gov.uk/raising-concerns/ to raise a concerned about a serious risk of harm to the Start Network, its staff, members, and people it seeks to serve.
HOW WILL START NETWORK RESPOND?
Depending on the channel used, either the Executive Team of the Start Network (reporting@startnetwork.org) or Safeguarding Focal Point (safe@startnework.org) to log the concern and begin taking immediate actions.
Initial enquiries will be made to decide what action is required or whether a full investigation is appropriate and necessary, and if so, what form it should take.
Start Network will respond to all concerns raised as soon as possible. It will be acknowledged in writing within 5 working days.
An immediate risk assessment will be undertaken by the Safeguarding Focal Point or relevant senior manager to determine whether there are any current or potential risks to any stakeholders involved in the case, and develop a mitigation plan if required.
Should the case involves someone under the age of 18, external expertise will be sought.
Any concerns raised will be treated with sensitivity and discretion.
Please read our full external complaints policy.