Complaints

Receiving feedback and responding to complaints is an important part of improving Start Network’s accountability. Ensuring our stakeholders can hold us to account will improve the quality of our work in all areas.

HOW TO MAKE A COMPLAINT?

A complaint can be raised either by email, phone, text, or in writing to:

 

Chief Operations & Finance Officer

The Office Group FORA, Albert House,

2nd Floor,

256 - 260 Old Street,

London EC1V 9DD

reporting@startnetwork.org
safe@startnetwork.org

+44 203 848 3937

 

WHO CAN MAKE A COMPLAINT?

A complaint can be made by any supporter, partner organisation, community or individual with whom we work, or any member of the public whether an individual, company or other entity, in the UK for anywhere else in the world.
Anyone has the right to make direct contact with the UK Charity Commission at this link: https://forms.charitycommission.gov.uk/raising-concerns/  to raise a concern about a serious risk of harm to the Start Network, its staff, members, and people it seeks to serve. 

 

ANONYMOUS REPORTING

We have been working to offer colleagues, partners and members of the public an opportunity to raise concerns, around safeguarding, fraud, bullying, harassment, exploitation, wherever they are in the world.

We recognise, that there may be circumstances when you are not comfortable reporting the issue through existing channels.  We would rather you report anonymously than keep the information to yourself. You can also report by accessing the SpeakUp portal which allows anonymous reporting in many languages.

 

HOW WILL START NETWORK RESPOND?

Depending on the channel used, either the Chief Finance & Operations Officer (reporting@startnetwork.org) or  Safeguarding Focal Point (safe@startnework.org) will log the concern and begin taking immediate actions.  

Initial enquiries will be made to decide what action is required or whether a full investigation is appropriate and necessary, and if so, what form it should take.  

Start Network will respond to all concerns raised as soon as possible. It will be acknowledged in writing within 5 working days.

An immediate risk assessment will be undertaken by the CFOO to determine whether there are any current or potential risks to any stakeholders involved in the case, and develop a mitigation plan if required.

Should the case involves someone under the age of 18, external expertise will be sought.

Any concerns raised will be treated with sensitivity and discretion.

Please read our full external complaints policy.