Digital Officer

For more information and to apply click here!

Employment Type: Full time

Location: Hybrid · Multiple locations London, UK · Bangladesh · Kenya · Philippines · South Sudan · South Africa · Guatemala · Nepal · India · Pakistan · Congo (Kinshasa)

Salary: £29,631 - £31,113 (GBP)

Team: Communications and Digital

Closing: 11:59pm, 10th May 2024 BST

For more information and to apply, click here.

 

JOB PURPOSE

This role will support the planning and delivery of digital projects and campaigns that aim to raise awareness of the Start Network, build engagement across membership and support the Start team to work in effective ways. The postholder will create, edit and share digital content, manage online communities and will support the planning, development, maintenance and management of digital platforms.

The post-holder will produce and edit a wide range of digital content, including written content and digital media. The post-holder will also support the day-to-day engagement of stakeholders on digital platforms, such as social media, collaboration platforms and other engagement tools. The post-holder will have a good knowledge of best practise in digital while being able to use data to evidence the effectiveness of content and campaigns.

The post-holder will also manage or support new digital developments, such as data visualisation, that will increase stakeholder engagement in our work. Working closely with stakeholders and colleagues, the post holder will support projects to ensure they meet business and audience needs and that they are delivered on time and on budget.

This role will also coordinate third party suppliers in this process.

This role will be full time, based in the UK or another country of Start Network’s operations with occasional travel required.

 

KEY ACCOUNTABILITIES

COMMUNITIES AND CONTENT

  • Coordinate the day-to-day communications of Start Network programmes on social media channels. Take part in planning and coordination of content for all social media channels, in line with digital engagement strategy.

  • Create and share multimedia content for social media and website (such as gifs, images and video) to build engagement with audiences around the world. Collaborate with Graphic Designer, Communications Officer and external agencies and freelancers in production of high quality content, in line with Start Network’s brand guidelines.

  • Manage day to day interaction with online communities (including social media, internal and member communities), track engagement, respond to enquiries and generate conversation.

  • Advise colleagues on how to use and manage social media and digital communities for greatest impact – Work with the Digital Manager and Communications Manager to deliver training for staff, introducing new platforms and digital tools to the team.

  • To assist with the marketing and promotion of Start Network’s content across the website, newsletters and social media channels and to contribute to Start Network’s marketing strategy as required.  

DIGITAL PLATFORMS AND WEBSITE

  • Work together with the Digital Manager to manage the development of digital platforms, working with internal colleagues and external developers to identify and deliver a range of projects.

  • Maintain website content day-to-day, publishing news and blogs, resources, events and updating landing pages. Working with teams across the organisation on updating all pages regularly.

  • Make changes to the website based on data, audience, (UX) and expert research to improve accessibility, search engine optimisation (SEO) and the overall experience of our users.

  • Maintain the Start Network website day-to-day, identifying bugs, escalating internally and working with the developers to deliver solutions. Provide website, social media and newsletter activity reports and statistics and evaluate them in conjunction with the Communications Officer.

  • Maintain a Digital Asset Management system Canto; collating and storing photos and sourcing appropriate stock images.

  • Support the day-to-day delivery of digital projects fulfilling the organisations communications and digital objectives. These might include development of maps or other data visualisation tools and microsites. 

  • Support effective development and use of internal platforms, Including our data management and CRM platform (Salesforce), and document management tool (Box) while maintaining high standards of data security and privacy.

  • Ensure inspirational, informative and educational content for Start Network and its key programmes is shared regularly through the Start Network website and other digital channels, including e-newsletters and social media.

  • Work with colleagues and members to edit high quality content in a variety of media, including photography, design, animation and video content.

  • Contribute to building a strong organisational digital culture, design and support training delivery to all staff.

  • Work together with the colleagues from the Communications team to provide advice and support to colleagues to raise the quality and effectiveness of content across the Network, through templates, guidance and training.

  • Together with Events Coordinator and Digital Manager, provide technical support to online events, meetings and webinars.

  • Manage the digital inbox and ensure enquiries are dealt with swiftly.

START NETWORK CULTURE

  • To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

  • A commitment to the Start Network vision, principles, values, and approach

  • The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

PERSON PROFILE

SKILLS AND EXPERIENCE

ESSENTIAL

  • Experience of managing social media platforms, including advertising and using scheduling and monitoring tools such as Sprout Social

  • Experience of digital marketing and the use of different tools, formats and channels

  • Graphic design and/or video editing skills - including experience of using Adobe design software and Canva

  • A strong understanding of digital content best practice. This includes SEO, accessibility and UX.

  • Passion for creating quality digital content that is informative, engaging and inspires change.

  • Confident using a content management system (CMS) to create and edit content on a website (preferably Drupal)

  • Proficient use of Google Analytics and other digital tools to review the performance of content and make changes to improve it.

  • Organised and proactive: you will be able to work on multiple projects together with day-to-day tasks and meet deadlines.

DESIRABLE

  • Motion graphics and animation skills

  • Knowledge of Salesforce

 

For more information and to apply, click here!