Collaborative response

European Refugee Response

Start Network is coordinating a consortium of 17 agencies to respond to the European Refugee Crisis in Greece, Croatia, Macedonia, Slovenia and Serbia.


There has been movement of refugees and migrants to Europe for many years, however the number of people traveling to Europe reached unprecedented numbers in 2015. By September more than 640,000 people had travelled to Europe by land or sea, often experiencing extreme suffering on route and in destination countries. The refugees and migrants are seeking protection, fleeing war, violence and persecution in their countries of origin. The majority of refugees are from Syria, Afghanistan and Iraq.

The response is varied across Europe and is largely inadequate and not well coordinated. Agencies are working with local partners, United Nations High Commissioner for Refugees (UNHCR), local authorities and governments, to conduct assessments, provide immediate assistance to needs, reinforce local services, enhance capacities of responders and promote protection of refugees.


Start Network is coordinating a consortium of 17 Start members and non-members to respond to this crisis in Greece, Croatia, Macedonia, Slovenia and Serbia.

This is a collaborative and scaled up response, which enables different stakeholders to working at different levels to make a coordinated contribution to the crisis. Start Network has provided a brokering role for agencies and the donor.

The projects started in October and will be for five months and providing winter assistance including;

- protection

- shelter

- water, sanitation and hygiene (WASH)

- food

- cash transfers

- health

- information management

- food security and livelihoods (FSL)

- camp management.

As well as direct assistance the programme includes, monitoring, evaluation, learning (MEL), research and advocacy for long term strategy. MEL services being provided by ACF and research being undertaken in collaboration with Communicating with Disaster Affected Communities (CDAC) Network.


- Providing vulnerable people including children at risk with protection services

- Meeting refugee’s basic needs: adequate winter support, appropriate shelter, food, cash, non-food items (NFIs) and WASH, access to basic health services along the migrant route

- Providing agencies, partners and local authorities with appropriate and relevant information to ensure a enhanced capacity to respond.


The agencies involved are ACAPS MapAction, Action Aid, CARE, Christian Aid. Catholic Relief Services (CRS), Doctor’s of the World, Danish Refugee Council (DRC), International Medical Corps (IMC), International Rescue Committee (IRC), Mercy Corps, Norwegian Refugee Council (NRC), Oxfam, Samaritan's Purse, Internews, Save the Children, Translator’s Without Borders (TWB) and World Vision.

The projects range from country specific to regional projects, with the agencies providing direct service provision to alleviate the suffering of refugees. Agencies are distributing NFIs, increasing access to health facilities, providing food packages, cash transfers, enhancing transit conditions, increasing access to information and contributing to improved coordination among partners and local authorities. Agencies are also building capacity of partners and local authorities to respond.

Funded by UK Aid.


Read the final evaluation of the project

Posts from the agencies involved

This is one of the many thousands of families fleeing conflict in Syria and seeking refuge in Europe that Samaritan’s...

Posted by Samaritan's Purse UK on Tuesday, 9 February 2016